A cleaner
Household focus
Usually concentrates on a set cleaning routine.
Enquiries open
Blandford Forum · North Dorset · Selected Poole areas
One trusted local person. Help with what matters most.
Flexible practical support for independent living, from light cleaning and household help to shopping, gardening, simple DIY, technology help, decluttering, companionship and check-ins.
Not simply a cleaner. Not simply a handyman. Not a care agency. Your regular visit can change from week to week, depending on what you need most.
Your regular time is with me, Matt. You work directly with the same trusted person each visit, with flexible help shaped around you. Get in touch now to discuss what you need and agree suitable visit times and a start date.
One trusted local person
DBS checked
Fully insured
Why On Hand is different
One trusted local person. Help with what matters most.
On Hand is not simply a cleaner or handyman, and it is not a care agency. It is a flexible practical support relationship with Matt—one trusted local person who gets to know you, your home and what matters to you.
The purpose of a regular visit can change from week to week. You do not need to arrange separate cleaners, handymen, gardeners or technology support for every small job, and you are not locked into the same list of tasks each time.
A handyman
Job-by-job focus
Usually completes a particular repair or installation.
On Hand
Rounded practical support
A flexible mix of household, digital, practical and social help from one trusted local person.
Your priorities can change
This weekChange bedding and organise a cluttered cupboard.
Next weekComplete an online form and set up a printer.
Another weekCollect shopping and tidy the garden.
How I can help
Rounded support for everyday life at home.
With one trusted person, your booked time can be used for the help that matters most that week. If the usual task is not needed, the visit can flex to something else within the agreed service.
Digital confidence
Patient help with phones, tablets, computers, apps, printers, online services, staying safe online and understanding new tools such as AI.
Home & household
Light cleaning and tidying, laundry, changing bedding, bins, household routines and keeping everyday jobs manageable.
Organisation & paperwork
Sorting post, completing forms together, scanning and printing, booking appointments and organising household information.
Shopping & errands
Grocery and household shopping, collecting everyday items, local errands and practical help getting things done.
Garden & practical jobs
Garden tidying, seasonal maintenance, straightforward DIY, furniture assembly and small household repairs within my competence.
Company & connection
Friendly visits, conversation, walks, hobbies, accompanied local appointments and agreed updates to family members with your consent.
One-off support
Need a bigger practical reset?
Home Reset visits can provide extra help with decluttering, deeper household organisation, larger practical jobs or getting a home ready for someone returning from hospital—all within On Hand’s non-personal-care boundaries.
Digital confidence & online life
Everyday life is moving online. You do not have to work it out alone.
From booking appointments and accessing council services to using a new phone, staying in touch with family or understanding AI, On Hand offers patient, one-to-one help in your own home.
There is no jargon, no rushing and no expectation that you already know how everything works. The aim is to help you feel more confident while keeping you firmly in control.
- Smartphones, tablets and computers
- Wi-Fi, printers, smart TVs and everyday devices
- Email, photographs and video calls
- NHS, council and other everyday online services
- Online forms, shopping and deliveries
- Scam awareness and safer digital habits
- Simple, safe introductions to AI tools
You stay in control
You enter your own passwords, PINs and payment details. On Hand does not retain login details, manage online banking or put confidential personal information into AI tools.
A straightforward start
First, we have a relaxed conversation.
-
1
Free home introduction
We talk about what would make day-to-day life easier, with no pressure or obligation.
-
2
Agree the regular visit
We choose the visit length, usual priorities and a regular day or approximate time.
-
3
Change priorities when needed
Your time stays flexible, so support can adapt from one week to the next.
Weekly support packages
A regular slot, without an annual contract.
Introductory pricing for all new regular customers applies for the first 6 months of regular weekly support. Regular support is paid in four-week blocks, and larger Home Reset, gardening and practical jobs can be quoted separately.
One-hour weekly visit
£27 per week
For your first 6 months
£108 every four weeks during your introductory period
Then £30 per week · £120 every four weeks
Best for a regular check-in or one or two smaller priorities.
Recommended starting point
Two-hour weekly visit
£52 per week
For your first 6 months
£208 every four weeks during your introductory period
Then £58 per week · £232 every four weeks
Enough time for a useful mix of household, digital, practical or social support.
Three-hour weekly visit
£75 per week
For your first 6 months
£300 every four weeks during your introductory period
Then £84 per week · £336 every four weeks
For longer visits, larger jobs or a broader combination of support.
One-off & extra jobs
Lower hourly rates for regular clients.
One-off practical support is available from £36 per hour, with appointments arranged directly with Matt. If you already have a weekly On Hand package, extra hours are offered at a reduced rate.
- One-off client
- £36/hr
- One-hour subscriber
- £34/hr
- Two-hour subscriber
- £33/hr
- Three-hour subscriber
- £32/hr
The reduced rate applies to work booked beyond your regular weekly hours. Larger Home Reset, DIY and gardening jobs are quoted separately where materials, disposal or the nature of the work need to be considered.
Rolling four-week service · four weeks’ notice normally applies · compassionate flexibility when circumstances change
About Matt
Local, experienced and easy to talk to.
I’m Matt Hallows, the person behind On Hand. I bring 21 years of local-authority experience, including more than 12 years in frontline adult social care and 3 years in strategic systems and technology work, including the use of AI systems.
Alongside that experience, I have strong practical and DIY skills and enjoy finding straightforward solutions to everyday jobs around the home.
This combination of people experience, digital knowledge and practical ability is what makes On Hand different. It shapes how I communicate, notice potential risks and treat each person with dignity.
On Hand is flexible practical support—not a care agency, cleaning company or specialist trade service—so you always know exactly what I can and cannot help with.
DBS checked and fully insured.
“One trusted local person. Help with what matters most.”
Clear and safe
Practical support, with clear boundaries.
On Hand does not provide personal or intimate care, meal preparation or feeding support, medication administration, clinical services, financial management or specialist regulated trade work.
I will only undertake work that is safe, within my competence and covered by the business’s agreed insurance.
Where something needs a registered care provider or qualified trade, I will say so clearly and can help you organise the next step.
Where I work
Based in Blandford Forum, supporting North Dorset and selected Poole areas.
Based in Blandford Forum, supporting customers across North Dorset and selected Poole areas. Enquiries are open across BH13, BH14 and BH18, with regular Poole visits grouped into dedicated local service days where possible.
Selected Poole areas: BH18 – Broadstone · BH14 – Lower Parkstone / Penn Hill · BH13 – Canford Cliffs / Branksome Park / Sandbanks
DT11
Based in
Blandford Forum
Blandford Forum
Enquiries open
What would make life at home a little easier?
Call, WhatsApp or email Matt direct to discuss how he can help. You book Matt’s own time, with the same person each visit and support that can change week to week. Together, you can agree suitable visit times and a start date. Introductory package pricing applies for your first 6 months of regular weekly support. A free introductory conversation is available before you decide—no pressure and no obligation.